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Atlantis and Apollo Motherboard Issue #2

January 28, 2008

It seems I am not alone with being completely disgusted with HP:

dv6140us (dv6000) wireless problem

Horrid Case #2

HP CEO Missing

Hello Mr. Pavel,

My name is Ann, I am writing to you from the HP Executive Office in Palo Alto, California. Attempted to call you today at 4103383017, was told not available at that number ... this is following up on an email sent to HP Executive Customer Relations on your behalf telling of a problem you are having with an HP product and in reviewing your records your case manager has resolved the issue by replacing your notebook. Records show the notebook was shipped and delivered to you on January 25 via Federal Ex, tracking. If you require further assistance, please contact us.

Please either reply to this message or call our office at 1-800-756-0608 Option # 7 Mon-Fri 8:00 AM-5:00 PM PST.

Regards,

Hewlett-Packard Company
Executive Customer Relations
3000 Hanover Street
Palo Alto, CA 94304
Email: email.ecr@hp.com

Return-Path:
Date: Mon, 28 Jan 2008 18:15:34 +0000
From: External ceo-communication
Subject: RE:///// Apollo and Atlantis Motherboard issue

On behalf of Hewlett-Packard we apologize for the difficulties you are experiencing.
Your message has been forwarded to our Customer Escalation team who will review your case.

If there is more you would like to add, do not hesitate to call the HP Executive office in Palo Alto, California, Monday through Friday, 8:00 AM to 5:00 PM pacific time by dialing 1-800-756-0608, option #7

Sincerely,

CEO Customer Relations

—–Original Message—–
From: Pavel Machalek [mailto:pavel@jhu.edu]
Sent: Friday, January 25, 2008 7:37 AM
To: External ceo-communication; Hurd, Mark
Subject: Apollo and Atlantis Motherboard issue

Dear Mark Hurd and CEO of Communications,

I am writing you regarding my DV600z notebook. It has been in repair 3 times, first for a display replacement, then for a dead motherboard, then once again for a dead motherboard and after endless hours on the line with Customer case managers in the US the notebook came back with a defective keyboard.

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One Comment leave one →
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